At Minicosy, we want you to be fully satisfied with your purchase. If for any reason you are not, you have the right to return or exchange your order within 30 calendar days of receiving it. This policy is in accordance with UK consumer protection laws and reflects our commitment to transparency and customer care.
1. Right to Cancel and Return
As a customer residing in the United Kingdom, you have the statutory right to cancel your order within 30 calendar days from the date of delivery, without needing to provide a reason. This period includes the legally mandated 14-day cooling-off period, extended by our store policy for your convenience.
2. Return Conditions
To be eligible for a return:
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The item must be unused, in original condition, and in its original packaging
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All original components and accessories must be included
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Products showing signs of use, damage, or alteration may not be accepted for return
Returns are free of charge. A pre-paid return shipping label will be provided upon request.
3. Exchanges
We offer free exchanges for eligible products within the 30-day return period.
To request an exchange:
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The item must meet the same conditions as listed under the Return Conditions above
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Exchanges are subject to product availability
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If the requested item is out of stock, a full refund will be offered instead
Please contact our support team to initiate an exchange. Instructions and a return label will be provided.
4. How to Initiate a Return or Exchange
Please contact our support team via:
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Email: support@minicosy.com
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Phone: +44 7400415520
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Support Hours: Monday to Friday, 9:00 AM – 6:00 PM
Once your request is approved, you will receive further instructions along with a pre-paid return shipping label.
5. Refund Process
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After receiving and inspecting the returned item, we will notify you of the refund status
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If approved, the refund will be issued to your original payment method within 7 business days
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Processing time may vary depending on your payment provider
6. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges on used bath toys or any items that come into direct contact with the body, unless the product is proven to be faulty.
7. Damaged or Faulty Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost. Please provide photo evidence of the damage when contacting our support team.
Return Address
Minicosy
18 Lowick Ct
Northampton
NN3 7TZ
United Kingdom
If you have any questions about our return, exchange, or refund process, please contact us. We are here to help.
