This Payment Policy outlines the accepted methods of payment, security measures, and relevant procedures for transactions made through our website: https://minicosy.com. We aim to provide a secure and transparent shopping experience for all our customers in the United Kingdom.
1. Accepted Payment Methods
We accept the following payment methods:
Visa, MasterCard, American Express, JCB, Discover, Apple Pay, and Google Pay
All payments are processed securely through Stripe, a PCI-DSS compliant payment processor integrated with our Shopify platform.
2. Payment Currency
All transactions on our website are processed in Pound Sterling (GBP). Prices displayed on the product pages are inclusive of all applicable UK taxes (VAT where applicable).
3. Payment Security
We take payment security seriously. All payment transactions are encrypted using SSL (Secure Socket Layer) technology and handled via Stripe's secure gateway. At no point do we store or have access to your complete payment card details.
For your protection:
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We do not accept payments by phone or email.
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Transactions may be subject to verification checks to prevent fraud.
4. Payment Confirmation
Once your payment is successfully processed, you will receive a confirmation email including:
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Your order number
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Summary of purchased items
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Shipping details
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Total amount charged
If you do not receive a confirmation within 24 hours, please contact our customer service.
5. Failed Transactions
In the event of a declined or failed payment:
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Please check with your bank or payment provider to ensure sufficient funds and card validity.
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Alternatively, try another accepted payment method.
We are unable to reserve stock for unpaid orders.
6. Fraud Prevention
Minicosy reserves the right to refuse or cancel any order where fraudulent activity is suspected. We may request additional verification or contact you prior to order acceptance if fraud screening is triggered.
7. Contact Information
If you have any questions regarding payment or experience issues during checkout, please contact our support team:
Email: support@minicosy.com
Phone: +44 7400415520
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time)
