FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

2. Do you offer free delivery?

Yes, standard shipping is free for all orders delivered within the United Kingdom. No minimum purchase is required.

3. How long does delivery take?

Orders are processed within 1–2 business days, and delivery typically occurs within 3–7 business days after dispatch. Please note that delivery timeframes may vary depending on location and external factors such as courier delays or holidays.

4. What is the cut-off time for same-day processing?

Orders placed before 2:00 PM (UK time) on business days are eligible for same-day processing. Orders placed after this time will be processed on the next working day.

5. Can I return an item?

Yes. We offer free 30-day returns on all items. To be eligible, items must be unused, in original condition, and returned with all packaging and components. For full details, please visit our Return & Refund Policy.

6. Do you provide prepaid return labels?

Yes. Once your return request is approved, we will send you a prepaid return shipping label by email.

7. How long does it take to receive a refund?

Once your return has been received and inspected, refunds are issued to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

8. What payment methods do you accept?

We accept the following secure payment methods:

Visa, MasterCard, American Express, JCB, Discover, Apple Pay, and Google Pay

All payments are processed securely via Stripe.

9. Are your products safe for toddlers?

Yes. All our products are selected with safety and age-appropriateness in mind. Items such as kitchen toys, bath toys, and soft play sets are designed for toddlers aged 1–3 years. Please check individual product pages for recommended age and safety information.

10. I have a question not listed here. How can I contact you?

You can reach us through the following:

  • Email: support@minicosy.com

  • Phone: +44 7400415520

  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)